Payment and prices

• What is Skype Credit?

  Skype Credit is the way to pay for those Skype features that are not free. You can use it to make great value calls to phones and mobiles across the world, buy an Online Number so your friends without ...

• How can I check my account balance in Skype for Mac OS X?

  Your Skype Credit balance is displayed in Skype, just under your Skype Name. To open your account when you’re signed in to Skype, click the area where your Skype Credit balance is displayed, or from ...

• How can I pay for Skype products?

  There are plenty of ways you can pay for Skype Credit, subscriptions, Skype accessories and other Skype features, such as Online Numbers. To find out how you can pay for Skype products in your country ...

• How much does it cost to send texts?

  The cost of sending a text from Skype varies according to the country you’re sending it to. Check text message rates to all destinations. To view rates in a different currency, just select the ...

• How can I check my account balance and purchase history?

  Your Skype Credit balance is displayed in Skype, on the Call phones button. You can view your purchase history in your account. To open your account, click the Call phones button and then click View ...

• How much does it cost to call phones and mobiles from Skype?

  The price of a call varies depending on where you want to call, and whether you choose to pay as you go using Skype Credit, or buy a calling subscription. You can check the pay as you go call rates on ...

• I just purchased Skype Credit but I cannot make any calls...

  It usually takes only seconds or minutes for Skype Credit to appear in your balance after making a purchase, but occasionally it can take longer. Try the following: First, ensure that your order has ...

• Why is my account balance not updated?

  Account balances are updated centrally, so you may need to wait several minutes for your account balance to reflect recent purchases. If you have just made a purchase, please ensure you check the ...

• What can I use Skype Credit for?

  Skype Credit is both versatile and easy to use. You can use it to make calls to landlines and mobiles, and send text messages, all at Skype’s low rates. Once your Skype Credit runs out, you have the ...

• What is a UK shared cost number?

  Shared cost numbers are premium numbers in the UK often used by businesses and other institutions. They are charged at a higher rate than regular numbers. Shared cost numbers have area codes 0843, ...

• How much is the connection fee?

  A connection fee applies to all calls to phones and mobiles made using Skype Credit, where the call is answered and lasts longer than one second. The connection fee is charged according to the ...

• Why was I charged a certain price for a call?

  We charge a per minute rate for calls to phones and mobiles, and the call prices are exclusive of VAT. Prices to all destinations inclusive of VAT can be found on our call rates page. Calls to ...

• Why do I need to activate a free trial to use group video?

  To make a group video call, at least one of the people on the call must have Skype Premium (for personal accounts) or a group video subscription (for business accounts). If you’re not sure which type ...

• Can I transfer Skype Credit or Online Numbers to another Skype account?

  No. All purchases are associated with the Skype account used to make the purchase, and it’s not possible to transfer Skype Credit or any other Skype features from one Skype Name to another.