| Problem |
Resolution |
| The screen sharing options are greyed out |
You must in a voice or video call with the person you want to share your screen with. |
| I can’t share my screen |
Ensure that you and the person you sharing your screen with are
using a version of Skype that supports screen sharing.
Get the latest version of
Skype. |
| My screen share keeps freezing or dropping |
Check that you have enough bandwidth
to share your screen, and close all applications that
may be using your bandwidth or slowing your computer
down. For example, music streaming applications such
as Spotify, or file-sharing applications such as iTunes. |
| I can share my screen but the other person cannot share theirs |
If the person that you are sharing your screen with is on an older
version of Skype, they may still be able to view your
screen, but won’t be able to share their own. Recommend
that they get the latest version
of Skype. |
| My screen share looks distorted |
Check whether the person that you are sharing your screen with
is using an older version of Skype than you. Recommend
that they get the latest version
of Skype. |
