| Issue |
Resolution |
| Make sure you are using the correct Skype Name and password. |
If you have forgotten your Skype Name, you can find out what it
is by following these
instructions.
If you have forgotten your password, you can change
it in three easy steps. |
| Make sure you're signed in to your own account |
If you're signed in with someone else’s account, go to the menu bar and select File > Sign Out. In the Welcome to Skype! screen, type your Skype Name and Password and click Sign In. |
| Make sure you are using the latest version of Skype. |
Download the latest version
of Skype. If you're not sure which version of Skype
you're using, it's easy to find
out. |
| Make sure your computer software and hardware (webcams,sound cards, etc)drivers are up to date. |
Click on the apple logo on the menu bar and select Software Update.
Contact the individual manufacturers of your additional hardware for details of the most up to date drivers. |
| Make sure that your firewall and/or router is not blocking Skype. |
Contact your system administrator or internet service provider to confirm. |
| Make sure that you are not already signed in to Skype. (Sometimes your computer may think you are already signed in to Skype when you are not, due to network or software issues.) |
Try signing out of Skype and then signing back in again. To do this:
- Select Skype > Quit Skype.
- Sign in again with your Skype Name and password.
|
| Unistall and then reinstall Skype. |
- Quit Skype by selecting Skype > Quit Skype.
- Open your Applications folder and drag your copy of Skype into the trash.
- Ctrl-click on the trash icon and select Empty Trash.
- Restart your computer.
- Re-install Skype.
Your contacts and history are not affected. |
| Manually refresh Skype's data traversal information. |
- Quit Skype.
- Go to the folder “ ~/Library/Application Support/Skype/ “
- Delete the file "shared.xml"
- Start Skype.
Note that ~ sign means your home folder. You can find your home folder by opening “Finder“ and selecting Go > Home from the menu bar or selecting Command (Apple)+Shift+H keys. |
| Make sure you're not on the Create New Account screen. |
If you already know your Skype Name and password, and you see the Create New Account screen, click Cancel to return to the Welcome to Skype! screen. In the Welcome to Skype! screen, type your Skype Name and Password, and then click Sign In. |
